General Hotel Contract Terms and Conditions (GTC)

1. General provisions

1.1. The General Hotel Contract Terms and Conditions (hereinafter referred to as GTC) determine the contractual framework within which PORTURIST SRL (Head Office: Romania, 535502 Lacu Rosu, str. Principala nr. 32., Trade Register Registration Number: J19/45/1992, Tax Identification Code: RO 2972919, telephone number: +40 752190611, e-mail: office@hotellacurosu.ro, website: www.hotellacurosu.ro hereinafter referred to as Service Provider) concludes the accommodation service contract with its Clients.

1.2 These GTCs do not refer to and do not apply to Terms and Conditions individually agreed upon in special agreements concluded separately with travel agents and organizers, having terms and conditions specific to the respective domain.

2. Contracting parties

2.1 The beneficiaries of the services provided by the Service Provider are the Clients. The Customer may place an order for services directly with the Service Provider, by accepting the terms and conditions the Customer becomes a contracting party. The Provider and the Client become contracting parties if the conditions are met (hereinafter: Parties).

2.2 If the order for the Services is placed with the Service Provider by a third party (hereinafter referred to as Intermediary) at the request of the Client, the terms of cooperation shall be governed by the agreement between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to verify whether the third party legally represents the Client.

3. Method and conditions of use of the service

3.1 At the verbal or written request of the Client, the Service Provider always sends a written offer. If the offer does not materialize into a firm order within 48 hours of dispatch, the Service Provider's obligation to keep the offer valid shall cease at the expiry of this period.

3.2 The Contract is concluded only by written confirmation of the reservation made by the Client sent by the Service Provider and therefore qualifies as a Contract concluded in writing.

3.3. A reservation, an agreement, an amendment or a verbal confirmation thereof by the Service Provider is also contractually binding.

3.4. The Contract for the use of the Accommodation Service is for a fixed period.

3.5 If the client leaves the room definitively before the expiry of the specified period, the Service Provider is entitled to the full value of the service provided for in the contract. In this case, the Service Provider has the possibility to sell the room vacated before the expiry of the period to other clients.

3.6 Extension of the agreed term of the accommodation service initiated by the Client is possible only with the prior consent of the Service Provider. In this case, the Service Provider may demand payment for the service rendered within the originally
agreed term.

3.7. In order to use the accommodation services, Clients are obliged to present their identity in accordance with the legal regulations before occupying the room. In the absence of check-in, the Provider's services will not be accessible.

4. Check-in and check-out dates

4.1. The Guest will be entitled to use the services of the Supplier, i.e. the accommodation space will be made available to
him from 15:00 on the day of check in, as booked.

4.2. Unless the Client has previously notified the Service Provider of the late pick-up of the booked facility, if the Client does not check in by 21:00 on the agreed day and does not answer the telephone, the Service Provider has the right to declare the contract terminated for no-show reasons.

4.3 If the reservation was made with advance payment, in case of a late check in, the room(s) will be booked no later than 24:00 on the day of the beginning of the reservation.

4.4. The accommodation facilities will be vacated by 11:00 on the day of check-out. The areas open to the public will still be accessible, access to the services and areas reserved for accommodated guests will be restricted.

4.5 Depending on the occupancy of the hotel, arrivals earlier than the scheduled check-out time and late check-outs are available at a charge. This will be notified to the service provider in good time at least one day prior to arrival/departure.

5. Extension of the reservation

5.1 The prior consent of the Service Provider shall be sought and obtained for the extension of access to the services reserved for the accommodated guests.

5.2. If the Client does not leave the accommodation facility by 11:00 a.m. on the day indicated as the day of departure and the Service Provider has not given prior consent to the extension of the stay, the Service Provider reserves the right to charge penalties equal to the room rate for one day's stay, with the simultaneous termination of the Service Provider's status as Service Provider towards the penalized Client.

6. Prices

6.1 The current list prices of the facilities offered by the Service Provider are displayed at the hotel reception. Price lists for other services offered are accessible in the respective departments.

6.2. The Service Provider may change the displayed prices without prior notice (e.g. promotional packages or other discounts). In the case of confirmed bookings the Service Provider cannot change this price. The Service Provider's prices displayed on the hotel's website (www.hotellacurosu.ro) are purely informative and may vary as follows reception prices can be changed at any time, even during the same day and may be cheaper or more expensive than the prices on various accommodation search platforms such as Booking.com,Trivago,Travelminit etc.

6.3. Information on the prices charged by the supplier is available at the hotel reception and can be accessed prior to check in.

6.4. In the price offer, the Service Provider shall indicate the applicable value added tax (VAT) rate valid at the time of the offer, as regulated by law. The prices displayed include VAT at the rates set by law, and do not include tourist tax, which must be paid on the spot if any. The Service Provider shall transfer the additional tax (VAT) charges due as a result of the change in the Tax Act in force to the Contracting Party, notifying the Client of such changes.

7. Offers, discounts

7.1 Current offers and discounts are displayed on the hotel's website. The displayed discounts always refer to individual bookings.

7.2. The displayed discounts are not cumulated with other discounts.

7.3 In the case of reservations of the Service Provider's products subject to special conditions, group bookings or events, the terms and conditions will be set out in the individual contract.

8. Discounts for children

8.1 For children staying in the same room with their parents, discounts for accommodation and meals apply as follows:

• 0-6 years 100%
• 6-10 years 50% of the price of bed and breakfast
• over 10 years an additional bed and breakfast will be charged at adult price

8.2 Extra beds are only available in certain room types.

8.3 Additional bed requirements must be agreed with the Service Provider in advance at the time of booking.

9. Cancellation conditions

9.1. Unless otherwise specified in the hotel's offer, the cancellation and amendment conditions are as follows:

• Cancellation less than 24 hours before the confirmed arrival day is subject to 100% of one night's accommodation charge
• Cancellation of reservations that have a non-refundable rate plan are non-refundable

9.2. If the Client has confirmed his reservation for the use of the accommodation services with the payment of a deposit and does not show up on the day fixed for arrival (and does not send any written cancellation), the Service Provider will use the full amount paid in advance as provided for in the contract as a penalty. In this case, the room will remain reserved for the contracting party until 24:00 on the day of arrival, after which the Service Provider's obligation ceases.

9.3 If the Client has not secured the reservation of accommodation by advance payment and has not provided a guarantee by bank card or in any other way included in the contract, the Service Provider's obligation ceases after 21:00 local time on the planned day of arrival.

10. Cancellation conditions for groups, events

Unless otherwise specified in the hotel's offer, the conditions for canceling and modifying the reservation are as follows:

10.1 The ordered services can be canceled free of charge until the 29th day before the arrival scheduled by the reservation.

10.2 From the 28th day before the scheduled arrival, cancellation penalties will apply as follows:

• 10% of services ordered in case of cancellation within 28-21 days,
• 25% of services ordered in case of cancellation within 20-14 days,
• 50% of services ordered in case of cancellation within 13-7 days,
• 75% of services ordered in case of cancellation within 6-3 days,
• 100% of services ordered in case of cancellation within 48 hours or no-show.

10.2 The cancellation periods will be calculated according to the date of receipt of the written notice of cancellation by the Supplier.

10.3 If the Client does not arrive on the day indicated and has not made any cancellation, the Hotel will notify the Client the following day and, unless the Client decides otherwise, the Client may rent the room for the remaining period.

11. Cancellation conditions for groups, dining events

Unless otherwise specified in the hotel's offer, the conditions for canceling and modifying the reservation are as follows:

11.1 No changes to the order will be accepted in respect of meals ordered in terms of the number of guests, any change in the number of guests must be notified at least 48 hours before the agreed date.

11.2 In the event of late cancellation or failure to cancel food orders, a cancellation fee of 100% of the price of the service ordered, excluding drinks included, will be charged.

12. Refusal to perform the contract, termination of the obligation to provide services

12.1 The Service Provider shall be entitled to terminate the accommodation service contract with immediate effect, thereby refusing to provide the services if:

• The Client does not use the room or facility in accordance with its intended purpose in accordance with the internal usage regulations;
• The Client does not leave the room by 11:00 a.m. on the day indicated as the day of departure and the Service Provider has not given prior consent to the extension of the stay.
• The Client behaves in a criticizable or even unacceptable manner, is rude to hotel employees, endangers order and safety, is under the influence of alcoholic beverages or drugs, manifests himself in a threatening, abusive or other unacceptable behavior;
• The Client suffers from an infectious disease;
• The Contracting Party fails to fulfill its obligation to pay a deposit as stipulated in the contract by the specified date;

12.2 If the Contract between the Parties is not performed for reasons of "force majeure", the Contract shall terminate.

13. Terms of payment, guarantees

13.1. The price of the ordered services can be paid at the place of provision of the ordered services in cash (RON, EUR, HUF or USD), by credit card accepted by the Service Provider, by bank transfer, by payment link sent to the Client's email, whatsapp or via the website, or by Romanian holiday cards accepted by the hotel (Pluxee (ex-Sodexo) , Up Romania, Edenred).

13.2 In the case of bank transfer - unless otherwise agreed with the Service Provider - the Client is obliged to transfer the value of the ordered services to the hotel's bank account before the date of arrival, by crediting the amount to the hotel's bank account by the date of arrival or by a confirmation issued by the drawee bank (the Client's bank) of the transfer ordered by the Client.

13.3 Individual room reservations can be guaranteed by entering bank card details or payment in advance.

13.4 By accepting the General Terms and Conditions, the Client acknowledges and accepts that the Service Provider will issue an electronic invoice with the amounts representing the price of the tariff ordered or any services ordered by the Client from the Service Provider which will be sent by e-mail, or handed over in paper form at the reception of the facility. When issuing the invoice, the Service Provider will use the data provided during the online booking, and in case of booking by e-mail or fax or telephone, the Service Provider will use the data provided by the person making the booking. The data provided (name, address, tax identification number if required) will be included in the "Buyer" section of the invoice. Within 1 day of the booking, the Customer may request a change to the data provided, after which the change is no longer possible. The Service Provider issues the final invoice based on the data provided at the time of booking. Although the Guest has the option to pay in a currency other than the currency of the booking, the invoice will be issued in the original currency of the booking (and not in the currency of payment). Only one invoice can be issued per booking. Bookings cannot be split for invoicing purposes. Where separate invoices are required for collective bookings, separate bookings shall be made for each item subject to invoicing. Subsequent changes to reservations (such as the purchase of additional services) will also be billed separately. After check-out, the Service Provider will send an electronic invoice for each reservation made to the e-mail address provided at the time of booking. The electronic invoice will be sent from the Service Provider's address to the e-mail address provided at the time of booking. If you notice any errors with the invoice, in order to rectify the problem the Client or the person/company mentioned in the Buyer section of the invoice will request this by email .Email address : office@hotellacurosu.ro. The Supplier will take due diligence to clarify the issues notified and to remedy - if necessary - the invoice within a proposed period of 15 days of notification. The electronic invoice issued by the Service Provider is a PDF file attached to the email sent to the person/company specified in the booking. In accordance with the applicable Romanian legislation (according to paragraph 29 art. 319 of the updated Tax Code), companies are entitled to issue invoices in electronic format. (PDF format compatible with Adobe Reader version 8 or higher.)

14. Guarantee of accommodation

14.1 If the accommodation facility belonging to the Service Provider is unable to provide the services included in the Agreement through its own fault (e.g. it is full or due to temporary stoppage of operation, etc.), the Service Provider is obliged to immediately ensure the accommodation of the Client at the level of the order.

14.2 The Service Provider is obliged to provide / offer the services included in the Contract at the price agreed in the Contract for the period stipulated - or until the end of the period of interruption - in another accommodation of the same or higher category. The Service Provider shall bear any additional costs for providing accommodation.

14.3 If the Service Provider fully complies with these obligations or if the Client has accepted the alternative accommodation offered, the Contracting Party may not subsequently claim any damages.

15. Rights of the Client

15.1 With the conclusion of the accommodation service contract, the Client acquires the right to the use of the allocated accommodation as well as to the normal use of the ancillary facilities provided to the Client in the normal way, without special conditions and service during working hours.

15.2 The Client may lodge complaints about the Provider's services during his stay in the facility. The Service Provider undertakes to deal with complaints submitted (or registered by acknowledgement of receipt) in writing with confirmation of receipt. The Service Provider handles each complaint individually. The guest can register the complaint in writing directly at the accommodation facility, or by email: office@hotellacurosu.ro

16. Obligations of the Client

16.1. Payment of the agreed rate: by the due date specified in the confirmation or at the end of the accommodation service contract.

16.2. No brought food or drinks are allowed in public areas of the hotel. It is forbidden for Hotel Guests to
take food/drinks from the Hotel's dining units.

16.3 Before putting into operation electrical appliances brought by Guests, which are included in the category of common tourist appliances, the prior consent of the Service Provider must be sought.

16.4. Hotel Guests vehicles may be parked free of charge within the perimeter of the open (uncovered) parking lot monitored by surveillance cameras. The Service Provider accepts no responsibility for damage to vehicles parked in the parking lot and items left in them (including but not limited to: breaking into the vehicle and theft of any object from it; theft of the vehicle; damage caused by natural phenomena). The Hotel accepts no responsibility for valuables left in the rooms, offering the individual safe service at the reception. General traffic rules apply in the parking lot.

16.5 Household or other waste resulting during the stay must be placed in the waste bins in the rooms or in the complex. It is not permitted to remove or move furniture or belongings from the room or building.

16.6 Hotel guests may use the facilities and equipment in the complex area at their own risk only, and must comply with the posted instructions for use/operation.

16.7 Pursuant to the implementation of the Smoke-Free Law 15/2016 (2016), smoking is prohibited in enclosed areas of the hotel (including guest rooms) and public areas. Indicators drawing attention to compliance with the above legislation have been placed as required by law. Employees of the Provider have the right to demand compliance with legal restrictions or to cease illegal behavior. Both Guests and all other persons on the premises must comply with the law and any warnings. If the hotel operator is fined by the competent authority for the unlawful behavior of any person on the hotel premises, the operator reserves the right to transfer the amount of the fine to the person who has engaged in the unlawful conduct, i.e. to oblige him/her to pay the fine imposed on the operator. If the Guest violates his obligations as provided for in the above law within the premises of the assigned premises, he is obliged to pay a penalty of EUR 30 to the hotel operator, which the operator will enter on the room bill and which will be payable upon departure.

16.8 In case of fire, the reception service of the accommodation facility shall be notified immediately.

16.9. Guests who share the hotel's rooms, facilities, equipment and objects of common use are jointly and severally liable for any damage caused as a result of improper/harmful use.

16.10. For fireworks and other activities requested by the Hotel Guests that require authorization, the written consent of the Hotel and the Hotel Guests' obtaining the official authorization is required.

16.11. The Guest shall ensure the permanent supervision of children under the age of 14 for whom he/she is responsible.

16.12. The Client shall immediately report any damage to the hotel and provide the hotel with all information necessary to clarify the circumstances or to file a report / police report.

16.13 The Guest expressly acknowledges that in the common areas of the Hotel (with the exception of the changing rooms, toilets, but including the parking lot and outside areas belonging directly to the Hotel), for security reasons, closed-circuit surveillance camera systems are installed, the recordings of which will be erased in accordance with the relevant legal provisions.

17. Pets are not allowed on hotel premises.

18. Rights of the Service Provider

18.1 In the event that the Client fails to fulfill his obligation to pay the tariff for the services used or ordered in the contract but not used without a valid waiver, the Provider is entitled to use the reservation guarantees, which will be settled directly from these sources.

18.2 In the interest of guaranteeing the security of the Guests and the Supplier's property, the gate service shall ensure permanent surveillance of the complex and shall have the right to check Guests entering and leaving the monitored perimeter in order to verify their identity.

18.3 If necessary, the gate service will manage the traffic in the complex area.

19. Obligations of the Service Provider

19.1. Provide accommodation and other services ordered under the contract in accordance with applicable regulations and standards.

19.2. Examining the written complaint made by the client and taking the necessary measures to remedy the problem, recording them in writing.

20. Illness, death during the stay

20.1 If the client becomes ill during the period of stay and is unable to act on his/her own, the Service Provider will provide and ensure emergency medical assistance.

20.2 In the event of illness/death, the assistance services will be provided by the Provider, reserving the right to claim these costs from the Client, and in the event of death from the heirs or dependants of the patient/deceased. These costs include - but are not limited to - the costs of medical consultation, special transportation, specialized assistance, the cost of services used prior to leaving the facility and possible damage to fittings or equipment caused during the stay, whether or not related to the injury suffered by the client.

21. Data management security (GDPR)

21.1 In order to subscribe to the newsletter on the Provider's website, it is necessary to provide name and e-mail address. By subscribing to the Newsletter, the User agrees to the management of his/her data. The Service Provider manages the data until the data subject requests their deletion.

21.2 The unsubscribe option is offered via a direct link in each newsletter or on the website.

21.3. The user is responsible for the authenticity of the personal data provided.

21.4. The Service Provider shall protect the data in particular against unauthorized access, alteration, modification, transmission, disclosure, erasure or destruction, as well as accidental destruction.

21.5. The service provider together with the server operators shall ensure data security.

21.6 Only employees of the data controller may access the personal data provided by the User. Personal data will not be transferred by the data controller to third parties other than those indicated.

21.7 The Service Provider shall disclose personal data to third parties only with the prior express consent of the data subject.

21.8. The User acknowledges that the Service Provider is obliged to release personal data to the requesting authority on the basis of legal authorization, if the legal conditions for doing so are met. The User may not challenge in court the provision of data in accordance with the law by decisions of the authority or the court.

21.9 The service provider shall display in detail the information on data management on the spot and on its website.

22. Liability of the Service Provider for damages

22.1. The Service Provider shall be liable for any damage suffered as a result of loss, damage or destruction of guests' property, provided that it is handed over to an employee of the Service Provider whom he has deemed authorized to take possession of his property.

22.2. The liability of the Service Provider does not extend to those cases of damage that occurred due to an unavoidable cause outside the scope of activity of the Service Provider's employees and the guests, or were caused by the guest himself.

22.3. The Service Provider may designate places in the area of the complex to which guests do not have access. The Service Provider is not liable for damage or injury suffered by guests in such places.

22.4. The Service Provider is also not liable for damage resulting from improper use of facilities or equipment belonging to him.

22.5. The Service Provider shall not be liable for damages if the use of the wellness facilities is restricted or prohibited for the entire period of the stay due to maintenance work necessary to comply with emergency or medical regulations.

23. Confidentiality

23.1 In fulfilling its obligation under the Contract, the Service Provider is obliged to act in accordance with the provisions of the Act on the Protection of Personal Data and Disclosure of Data of Public Interest.

24. Force majeure

24.1 That cause or circumstance (e.g. war, fire, flood, extreme weather, power outage, strike) beyond the control of either party (force majeure) shall relieve either party from its obligations under the Contract until the force majeure situation has ceased.

25. Place of performance and applicable law, competent court

25.1 The place of performance is the location of the hotel.

25.2. All disputes arising out of the accommodation service contract in respect of the Service Provider shall be settled by the local court.

25.3. The legal relationship between the Service Provider and the Guest is governed by the provisions of Romanian law.

26. Website visitors' data

26.1. The Service Provider does not record the User's IP address or any other personal data when browsing its website. Searching the website may be carried out free of charge and anonymously. The Service Provider uses anonymous online surfing only for statistical purposes, to optimize its presence in the virtual environment, to increase system security, the recorded data does not contain any personal data of any kind, in case of consent to cookies.

26.2 The Service Provider handles all data and facts about the Users confidentially and uses them exclusively for its own research and statistics.

26.3. The Service Provider accepts no responsibility for previous web pages that have already been deleted but have been archived using search engines. Their deletion must be carried out by the search engine operator.

27. Newsletter

27.1. The Service Provider sends information exclusively to registered subscribers even several times a month in the form of online newsletters and direct marketing e-mails (hereinafter: Newsletter) containing news, information and offers.

28. Data protection statement

28.1 The Service Provider pays particular attention to the protection of personal data in the course of its activities. It will always handle the personal data provided to it in accordance with the applicable legislation, ensure their security, take the necessary technical and organizational measures and establish the necessary procedural rules to comply with the relevant legislation.

In the course of its activity, the Service Provider shall use Users' data exclusively for the purposes of concluding contracts, invoicing and for its own advertising purposes in accordance with the Data Protection Act.

By concluding the accommodation service contract, you agree that you have read and understood the above terms and conditions and agree to those included. The GTC may be amended from time to time.

Valid until revoked.